Cookies and privacy
Last Updated: 22 July 2025
Live Well Kent & Medway (LWKM) is a partnership between Shaw Trust and Porchlight, funded by Kent County Council and NHS Kent and Medway. This Privacy Policy explains how we collect, use, and protect your personal data when you engage with our services or visit our website.
1. Who we are
Live Well Kent & Medway is commissioned by Kent County Council (KCC) and NHS Kent and Medway, and delivered by Shaw Trust and Porchlight. Shaw Trust and Porchlight are joint Data Controllers for the purposes of data protection legislation.
Contact Details
Shaw Trust – Data Protection Officer
Black Country House, Rounds Green Road, Oldbury B69 2DG
Email: data.protectionmailbox@shaw-trust.org.uk
2. What personal data we collect
We may collect the following types of personal information:
- Identity and contact data – name, date of birth, email, phone number, address, postcode
- Health and wellbeing information – mental or physical health data, support needs (where voluntarily provided)
- Referral data – how you accessed the service, referrer details
- Equality and diversity information – ethnicity, gender, religion, or sexual orientation (voluntary)
- Service interaction data – appointments, outcomes, support provided
- Technical data – IP address, browser type, device information, cookies (see Cookie Policy)
3. How we collect your data
We collect your data in the following ways:
- Directly from you – via forms, phone calls, web enquiries or in-person support
- From partner organisations – including GPs, NHS services, councils or referral agencies
- Through our website – using cookies and usage analytics
- From public sources – e.g. when fulfilling safeguarding obligations
4. Why we use your data
We use your data to:
- Assess your needs and provide appropriate support
- Contact you regarding appointments or services
- Refer you (with your consent) to trusted support providers
- Monitor service quality and contract performance
- Comply with legal or safeguarding obligations
- Improve our services through anonymous analysis
5. Lawful basis for processing
We rely on one or more of the following UK GDPR bases:
- Consent – for marketing or voluntary services
- Public task – to deliver commissioned public services
- Contract – to deliver services you have signed up to
- Legitimate interest – to improve our services and site performance
- Legal obligation – e.g. safeguarding or regulatory reporting
- Substantial public interest – where we process special category data for health or equality monitoring
6. Who we share your data with
We may share your information with:
- Kent County Council and NHS Kent & Medway (service funders)
- Local partners delivering support
- Referral agencies (e.g. health, housing, employment)
- IT or CRM system providers (under contract)
- Regulators, safeguarding bodies, or legal authorities where required
We do not sell or rent your data to third parties.
7. How long we keep your data
We retain your data only for as long as needed:
- Support service data – up to 7 years from last contact
- Referral records – in line with our safeguarding and contractual obligations
- Cookies and website data – see Cookie Policy
After this, your data is securely deleted or anonymised.
8. How we protect your data
We take data security seriously. Measures include:
- Encrypted storage and secure servers
- Role-based access controls
- Staff training and policy compliance
- Data Protection Impact Assessments (DPIAs) for new systems or processes
- Contracts and vetting for all third-party suppliers
9. International transfers
Your data is primarily stored in the UK. If we use suppliers who process data outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses or UK Addendum).
10. Your data protection rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (in some cases)
- Restrict or object to certain processing
- Withdraw consent at any time (where consent is used)
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, email: data.protectionmailbox@shaw-trust.org.uk
To complain to the ICO: www.ico.org.uk
About cookies
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
You can at any time change or withdraw your consent from the Cookie Declaration on our website
Learn more about who we are, how you can contact us, and how we process personal data above.
Your consent applies to the following domains: www.livewellkent.org.uk
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website. We do not use any third-party marketing cookies.
What types of cookies do we use?
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
| Cookie | Duration | Description |
|---|---|---|
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| elementor | Never Expires | The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| NID | 6 months | Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads. |
| _wpfuuid | 1 year 1 month 4 days | This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon. |
| rc::a | Never Expires | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| rc::c | session | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
| _GRECAPTCHA | 6 months | Used by Google reCAPTCHA v3 to verify that form submissions are made by humans, protecting the website from spam and abuse. |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
| Cookie | Duration | Description |
|---|---|---|
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| li_gc | 6 months | Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes. |
| ytidb::LAST_RESULT_ENTRY_KEY | Never Expires | The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future. |
| yt-remote-session-name | session | The yt-remote-session-name cookie is used by YouTube to store the user’s video player preferences using embedded YouTube video. |
| yt-remote-fast-check-period | session | The yt-remote-fast-check-period cookie is used by YouTube to store the user’s video player preferences for embedded YouTube videos. |
| yt-remote-session-app | session | The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
| yt-remote-cast-available | session | The yt-remote-cast-available cookie is used to store the user’s preferences regarding whether casting is available on their YouTube video player. |
| yt-remote-cast-installed | session | The yt-remote-cast-installed cookie is used to store the user’s video player preferences using embedded YouTube video. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| YSC | session | Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 6 months | YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
| VISITOR_PRIVACY_METADATA | 6 months | YouTube sets this cookie to store the user’s cookie consent state for the current domain. |
| yt-remote-device-id | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| yt-remote-connected-devices | Never Expires | YouTube sets this cookie to store the user’s video preferences using embedded YouTube videos. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
| yt.innertube::nextId | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
| yt.innertube::requests | Never Expires | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen |
Uncategorized
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
| Cookie | Duration | Description |
|---|---|---|
| __Secure-ROLLOUT_TOKEN | 6 months | Description is currently not available. |
How can I control the cookie preferences?
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
- Chrome: Clear cache & cookies (Opens in a new tab)
- Edge: How to manage and clear your cookies (Opens in a new tab)
- Safari: Clear cookies in Safari on Mac (Opens in a new tab)
- Firefox: Clear cookies and site data in Firefox (Opens in a new tab)
- Internet Explorer: How to delete cookie files in Internet Explorer (Opens in a new tab)