At Live Well Kent online accessibility is important to us. As almost 1 in 5 people in the UK have a disability, it is no small proportion of the population who are presented with web accessibility barriers.

We have taken steps to build our new website hosted at in-line with Web Content Accessibility Guidelines (WCAG) 2.0. Our aim is for people whatever their ability or disability to have access to our website and to information about our services.

Amongst other things, we have done the following to meet WCAG 2.0

We have:

  1. Included Skip Navigation Links for those using screen readers.
  2. Designed backgrounds and text elements so that the colour contrast ratio is a minimum of 4.5:1.
  3. Set a minimum text size (for small text) of 12px (for things like registered charity numbers etc). The standard body text size is 16px. Moreover, all text can be made large via keyboard scaling. Handy reference for that here: (opens in new tab or window).
  4. Designed the site to contain and apply proper logical headings structures, i.e. only one H1 heading per page, then descending h2, h3, h4 etc.
  5. Applied ‘ARIA landmark roles’ in the web design to identify specific regions of a page e.g. banner, navigation, button, menu bar, main, article, and adds informative ‘read more’ links (while on screen it might say ‘read more’, the screen reader will give the full title).
  6. Made the website compatible with assistive technology. The site should be usable by recent versions of assistive technologies including JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable by screen magnifiers and speech recognition software found on your operating system.

NVDA iconDownload NVDA version 2016.3 free of charge (opens in new tab or window)

Access iconFind out about using the Ease of Access centre in Windows 10 (opens in new tab or window)

Downloading documents

There may be Adobe PDF (Portable Document Format) and Microsoft Word documents on the website. If you are having trouble opening these files, you may need additional software:

PDF iconFor Adobe PDFs download the latest Adobe Reader software (opens in new tab or window)

word iconFor Microsoft Word documents, download the latest Word Viewer software (opens in new tab or window)

Accessibility limitations

Whilst we’ve tried to ensure this site is accessible, you may encounter some limitations. If you do find there are parts of the website that are inaccessible, please let us know (see below).

Let us know if you are having difficulties

If you have any difficulty using our website or spot any problems, please send us your feedback by e-mailing We’re happy to hear from you and your feedback will help us make our site better. If you need some advice on what to write, please read this guide about inaccessible websites (opens in new tab or window).